For the past three decades, I’ve been guiding Australian small and medium enterprises navigate as technology continually morphed and emerged, writes Tracy Sheen.*
And here’s the truth: 2026 will not be the year when AI arrives for SMEs. It’s already here. What 2026 will decide is which businesses keep pace, and which get left behind.
According to the Australian AI Adoption Tracker Report (Department of Industry, 2025), 41 per cent of Australian businesses are already using AI tools, with adoption rising five percentage points in just one quarter.
That surge signals a new reality: AI has moved from optional to operational.
Businesses across Australia are already using it to automate tasks, personalise marketing, and generate insights faster than ever before.
If your business hasn’t started, you’re already in catch-up mode.
The question isn’t whether to use AI anymore, it’s how to embed it across your operations ethically, effectively, and sustainably, without being tripped up by hallucinations, bias, or beige decision making.
Let’s review the trends shaping 2026 and how your business can build the readiness needed to thrive in the new AI-driven economy.
The trends defining 2026 for SMEs
AI has moved beyond novelty; it's becoming infrastructure.
For Australian small and medium businesses, these are the trends which will determine who leads the pack in 2026.
Generative video takes centre stage
AI is no longer just creating text or images.
In 2026, we’ll start seeing it used to create cinematic, high-definition video.
Tools such as Google’s Veo and OpenAI’s Sora are already producing realistic motion, lighting, and sound, complete with built-in watermarking for authenticity.
For your team, that means the ability to produce professional-grade marketing videos, training materials, and product demos without expensive production crews or big budgets.
Generative video is about to transform brand storytelling. Those who fail to experiment now risk losing relevance in a visual-first world.
AI agents connect your business
The next phase of AI will be about connection.
Instead of isolated tools, expect to see AI agents who link your critical systems, from customer relationship management (CRM) to logistics.
Think of it as your business's AI operating system.
Imagine an AI which monitors your e-commerce platform, detects a spike in cart abandonment, triggers a targeted video ad, and then checks warehouse stock before running a campaign, all autonomously.
This kind of connected automation will soon be within reach for smaller businesses.
Prepare now by choosing tools which play well with others. Look for software designed to share data seamlessly across systems, not keep it locked away.
Transparency and ethics take centre stage
As AI becomes central to decision-making, transparency and explainability will matter as much as performance.
Amid ongoing discussions about Australia's proposed AI laws and the need for consumer trust, customers and regulators are demanding clarity on how AI models make choices.
Expect to see a stronger emphasis on:
Businesses which fail to set clear ethical guardrails and demonstrate accountability risk eroding trust, and that’s a brand problem no business can afford.
Hallucinations will persist: review is non-negotiable
Even the most advanced systems can still ‘hallucinate’ ( confidently generating information which is simply wrong).
The only safeguard is human oversight.
Everyone will need to be reviewing and verifying the outputs of the AI. Don't let your AI write an email that lands you in hot water with a client.
AI will be built into everything
Soon, you won’t buy AI software. AI will simply be part of every tool you use.
From your accounting system, which automatically writes client summaries to your HR app which drafts performance feedback, AI will be everywhere.
The businesses which win will be those which integrate these tools intentionally, rather than haphazardly.
That means setting clear goals, managing data quality, and tracking performance over time.
Building your AI readiness pathway
To make AI work for you, think evolution, not revolution.
Building readiness is about structured experimentation: learning quickly, adjusting thoughtfully, and scaling safely.
Start by mapping your processes.
Identify where repetitive work slows your team down or where errors creep in.
These common pain points are the most effective entry points for your AI pilot projects.
Next, trial small, low-risk projects. For example, automate content summaries, customer emails, or data entry.
Capture what works and record the results, the wins, and the failures. Early learning compounds over time.
Establish your AI governance foundations
To protect your brand and customers, you must put simple rules in place. Establish your governance by creating an AI audit trail through these three steps:
As you mature, focus on connection and skills. Select tools which integrate easily with others and upskill your staff to interpret and critique AI output. The ability to challenge an algorithm will soon be as valuable as the ability to run one.
2026 will test how ready Australian SMEs are to lead in a world where AI is the new electricity.
Those waiting for ‘the right moment’ risk watching competitors automate circles around them.
The businesses which thrive will be those pairing human judgement with machine speed and never confusing the two.
Tracy Sheen is The Digital Guide, an award-winning author, speaker, and media commentator whose latest book, AI & U: Reimagine Business, is a practical framework helping leaders embrace artificial intelligence with confidence.
